salon policies

Pricing structure and Consultations:

Prices vary depending on the experience of the stylists providing the service, please ask for details when scheduling your appointment. We feel confident in recommending all of our stylists regardless of price.
Service Menu prices are base prices. Services vary in price depending on the length of hair, the thickness of hair, the time required, and the products involved.
Your stylist will inform you of the price before they begin your service. Feel free to ask your stylist if you are unsure how our pricing structure works, or schedule a consultation and we will asses your needs.
Consultations are mandatory for wedding/events and extension services. During the consultation, should there be any previous over-processing due to prior chemical services, heat damage, or any other issues with your hair that may affect the outcome of your hair service, you will be made aware before your service starts. Your stylist will inform you of the price before they begin your service. 
Payment for salon services is expected to be paid upon completion of the service. 
All stylists are subject to change in pricing based on performance and education.

Satisfaction Policy:

We do not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify us within 4 days of your service via email at 
(and include pictures if possible) or come into the salon so we can inspect the concerns in person. We will happily do our best to better meet your expectations by scheduling you a complimentary appointment to address your concerns with the stylist who performed the initial service, or with another stylist if needed, at no additional charge to you.

Cancellation Policy:

Every appointment is reserved especially for you! Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 96 hours and reminded 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.

All stylist require a credit card on file to secure your appointment. Each stylist requires a 24 hour cancellation policy notice from their guests. There will be a 100% charge if you cancel or no show your appointment within the cancellation policy timeframe of your scheduled appointment.  

Child/Accompany Policy:

Salt+Waves is dedicated to giving our clients an exceptional experience when receiving a service from one of our stylists. In order to provide the very best service to our clientele, no children under the age of 10 may accompany a client to the salon unless a service is being performed on the child themselves. If anyone under the age of 10 accompanies a client to their appointment, the client will be required to reschedule their appointment.

Product Policy:

If you are unhappy with any product purchased, we will allow you to substitute for another product of equal or lesser value as long as the product is 75% or more unused and more than 30 days have not passed from the date of purchase.‚Äč

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